Shipping lost property from a hotel begins only after the property has confirmed that it holds the item. The traveller, object, hotel and destination then need to be linked correctly. A guided process reduces repeated calls and helps prevent the wrong item from being handed to the courier.
Identifying the item
The hotel records what was found and, where possible, associates it with a room or stay. The guest describes a recognisable detail and receives confirmation. This protects both sides: the property does not release belongings to an unidentified person, and the traveller knows that collection will not be attempted without the item.
Submitting a recovery request
In the Ad Turista form, select the property and the relevant item category. Categories help estimate size and preparation requirements: clothing is not handled in the same way as an electronic device or a fragile object. If there is no reliable match, submit a specific request.
Delivery address and quote
Enter where you want to receive the parcel and provide reachable contact details. Before paying, check the spelling of the name, house number, postcode and country. The summary shows the information used for the calculation; make sure that separate billing details do not accidentally replace the delivery address.
Collection and packaging
Collection is coordinated with the property holding the item. Packaging must match the object’s size and characteristics. Declare fragility, batteries or anything else that may change the handling requirements. Incomplete information can lead to an additional check.
Courier handover and tracking
Once prepared, the parcel is handed to the carrier and can be followed using the available tracking details. Timing depends on the route, working days and accuracy of the address. Keep the contact number active and monitor delivery communications.
Cases that need assistance
Personal documents, keys, medicines, electronic devices, valuables, fragile goods and oversized items should not be placed in a generic category simply to speed up the request. Contact support and describe the case without sharing unnecessary sensitive data.
One point of contact between hotel and traveller
Ad Turista manages the distance between a confirmed find and its return. The guest submits a clear request, the hotel knows who will collect the item, and collection, preparation and delivery are coordinated in one flow.
Who may receive the parcel
The recipient may be the owner or an authorised person, provided the name, address and telephone number are correct. Before using a workplace, concierge desk or another hotel, confirm that it will accept delivery. Do not rely on informal directions given only to the driver; important information must be included in the request details.
After delivery
Open the parcel carefully and compare the item with what the hotel confirmed. Keep photographs of the packaging and all references until the case is complete. If there is a problem, contact support with the order and tracking details. A prompt, complete report is easier to verify than a generic message sent many days later.